Email Receiver Issues
Incident Report for x.ai

Public root cause analysis of domain failure on 1.12.18

On the morning of January 12, 2018 our site and email processing systems went down. After some investigation, we realized that the nameservers associated with our domain were switched. After contacting our DNS registrar, we were able to get the correction made.

Fortunately, after making this correction, we were able to put our systems back online. Once we were able to get the nameservers switched back, we experienced residual delays as we waited for our DNS change to propagate through the internet (a process that can take up to 24 hours).

Posted 3 months ago. Jan 20, 2018 - 01:09 UTC

Resolved
The DNS issue has been resolved and the system is fully functional.
Posted 3 months ago. Jan 13, 2018 - 01:20 UTC
Monitoring
A fix has been put in place. The system is slowly coming back to full functionality. We continue to monitor the situation.
Posted 3 months ago. Jan 12, 2018 - 21:59 UTC
Identified
We have identified the issue and are putting a fix in place. We will update once the fix is out.
Posted 3 months ago. Jan 12, 2018 - 18:28 UTC
Update
System Outage: We are experiencing a system outage due to a DNS issue. We are working to resolve this now.
Posted 3 months ago. Jan 12, 2018 - 17:34 UTC
Update
We are seeing some emails now being processed. We are still investigating the cause of the issues.
Posted 3 months ago. Jan 12, 2018 - 16:04 UTC
Investigating
We are currently experiencing an issue receiving emails and are investigating.
Posted 3 months ago. Jan 12, 2018 - 15:48 UTC